Field Support Specialist

2 weeks ago


Chicago, Illinois, United States Triwest Healthcare Full time
Job Summary

We are seeking a highly motivated and detail-oriented Field Support Specialist to join our team at TriWest Healthcare Alliance. As a Field Support Specialist, you will play a critical role in supporting the Military Treatment Facilities (MTFs) and their beneficiaries by providing exceptional customer service and administrative support.

Key Responsibilities
  • Develop and maintain a clear understanding of TriWest's contracted responsibilities and performance requirements related to support of the MTFs and their beneficiaries.
  • Serve as the designated onsite/on call TriWest point of contact for the MTF staff regarding any issues relating to enrollment, referrals and authorizations, issues with network providers, and other related matters.
  • Utilize the TriWest customer relationship management system (CRM) to refer all identified issues to the appropriate TriWest corporate division for follow up and resolution.
  • Monitor issues referred to them for trends or opportunities to improve TriWest's services and identify root causes of frequently recurring matters referred to them.
  • Review and facilitate resolution of referral and authorization issues and trends, analyzing them for root causes and working with the MTF staff to identify and implement corrective strategies.
  • Provide TRICARE information/education briefings for meetings with MTF staff, providers, medical staff, and beneficiary groups.
  • Perform on-site and virtual outreach activities for military installation community and beneficiary groups.
Requirements
  • High School Diploma or General Education Diploma (GED).
  • US Citizenship.
  • Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation.
  • 2 or more years of experience in working with the TRICARE Program in customer service and administrative support to clinical operations and providers services or equivalent roles.
Benefits

We offer a comprehensive and progressive compensation and benefits package, including medical, dental, and vision coverage, generous paid time off, 401(k) retirement savings plan, short-term and long-term disability, basic life, and accidental death and dismemberment insurance, tuition reimbursement, and paid volunteer time.

TriWest Healthcare Alliance is an equal employment opportunity employer and is committed to creating an inclusive work environment that cultivates and supports diversity at every organizational level.



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