Field Service Specialist

4 days ago


Chicago, Illinois, United States Insight Global Full time
Job Summary

Insight Global is seeking a highly skilled Field Service Specialist to join our team. As a Field Service Specialist, you will provide technical support and consulting to customers on service solutions, including installation, troubleshooting, repair, and preventative maintenance on electrical distribution equipment.

Key Responsibilities
  • Provide technical support and consulting to customers on service solutions, including installation, troubleshooting, repair, and preventative maintenance on electrical distribution equipment.
  • Be responsible for hands-on execution of projects, including startup, commissioning, troubleshooting, engineering, design, and repair of Power Delivery equipment.
  • Determine effective service applications, equipment, and methods to develop, market, or manufacture new service offerings to respond to customer requirements cost-effectively.
  • Identify new sales opportunities, proactively communicating both with the customer and internal sales teams to ensure customer needs are understood.
  • Complete customer reports, timesheets, expenses, safety paperwork, and other daily required tasks.
  • Plan, organize, and perform field assignments in designated areas of expertise, directing the work of other field engineers and craft labor as required.
Requirements
  • 8+ years of experience as a field service technician (Senior Role)
  • 3+ years of experience as a field service technician (Standard Role)
  • Experience including leading small crews on the job
  • Power delivery experience: Transformers, LIS Switches, Low and Medium voltage switchgear, breaker maintenance and startup on Low and Medium voltage breakers, Motor control centers, cable testing
  • Experience in completing customer reports, timesheets, expenses, safety paperwork, etc.
  • Understand NFPA 70E (safety guidelines in the field)
Preferred Qualifications
  • Protection and control experience including different types of relays, including programming, installation, testing, and upgrading, protective relay testing and installation, circuit breaker upgrades, understand control wiring
  • ATS, generator, motor, and drive experience
  • PLC experience
  • Experience in the repair and refurbishment of LV and MV circuit breakers (Equipment from Siemens, GE, ABB, SquareD, Multilin relays, and Schweitzer Relays)
  • Technical skills in testing, commissioning, startup, and troubleshooting of medium voltage synchronous machines (including excitation systems), controls systems


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