Field Engagement Specialist
5 hours ago
Unlock Your Potential as a Field Engagement Specialist
Are you passionate about delivering exceptional customer experiences and driving business growth in the access control industry? Do you thrive in a dynamic environment where no two days are the same? We're seeking a highly skilled Field Engagement Specialist to join our team at Salto Inspired Access.
About the Role:
As a Field Engagement Specialist, you will be the primary point of contact for our customers, providing personalized support and solutions to ensure their satisfaction and retention. You will work closely with our project managers and field sales teams to deliver innovative security solutions that meet the evolving needs of our customers.
Key Responsibilities:
- Customer Advocacy: Engage with customers to understand their expectations and deliver tailored security solutions.
- Technical Expertise: Provide technical and domain expertise in access control, door hardware, electric door switching, power panels, and fire egress.
- Project Support: Assist project managers and field sales teams with solutions and knowledge of security products.
- Problem Solving: Improve first-time use effectiveness, reduce downtime, and overcome any hurdles in the customer experience.
- Relationship Building: Act as an ambassador for Salto Inspired Access, building strong relationships with both internal and external stakeholders.
Requirements:
- Experience: At least 5 years in the access control industry.
- Technical Knowledge: Expertise in door hardware, electric door switching, power panels, and fire egress.
- Project Management: Experience in security project management, including designing, selling solutions, and installing door hardware products.
- Communication: Exceptional written and oral communication skills, with the ability to navigate multi-level stakeholders.
- Curiosity & Learning: Intellectual curiosity and a willingness to learn, understand, and explain integrated solutions to stakeholders.
- Certifications: Documented training in security-related products, technical training certifications, and/or networking.
- Travel: Ability to manage extensive travel (75%), including site evaluations in other cities.
- Driving & Passport: A clean driving record and an active passport are required.
Why Join Us?
At Salto Inspired Access, you'll be part of a dynamic team committed to delivering cutting-edge security solutions. If you're passionate about the access control industry and enjoy being on the move, this role offers you the opportunity to make a real impact while advancing your career.
How to Apply:
Interested candidates should submit their resume and a cover letter detailing their relevant experience.
Salto Inspired Access is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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