IT Support Specialist

14 hours ago


Chicago, Illinois, United States National Louis University Full time
Job Title: IT Support Specialist

We are seeking a highly skilled and motivated IT Support Specialist to join our team at National Louis University. As an IT Support Specialist, you will be responsible for providing technical support to students, faculty, and staff, ensuring that they have a seamless and productive experience with our technology systems.

Key Responsibilities:
  • Provide technical support to students, faculty, and staff via phone, email, and in-person
  • Troubleshoot and resolve technical issues with computer hardware, software, and network systems
  • Collaborate with the IT team to develop and implement technical solutions to improve the user experience
  • Participate in training and professional development opportunities to stay up-to-date with the latest technologies and best practices
  • Work closely with the Career Coach and Accelerate U Staff to support learners in the program
Requirements:
  • Bachelor's degree or higher in Information Technology or a related field
  • 3-5 years of professional experience in IT support services
  • 2+ years of teaching IT support courses to students of diverse backgrounds
  • CompTIA A+ certified or CompTIA A+ certification within 3 months of hire
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
About National Louis University:

National Louis University is a private, non-profit university based in Chicago, IL, serving nearly 10,000 students across five colleges. We are committed to serving our community, advancing access and equity, and ensuring that all individuals are welcomed and valued. We are dedicated to fostering a culture where diversity, equity, and inclusion remain at the core of who we are.

We are seeking a team member who shares our values and is passionate about providing exceptional technical support to our students, faculty, and staff. If you are a motivated and detail-oriented individual with a passion for technology and education, we encourage you to apply for this exciting opportunity.



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