Inside Sales Customer Advocate

4 days ago


Westwood, Massachusetts, United States IDEX Full time

About Us:

IDEX is a company committed to providing trusted solutions that improve lives around the world. We offer a wide range of exciting opportunities for career growth and development across our diverse businesses.

Job Summary:

We are seeking a skilled Inside Sales Customer Advocate to join our team. In this role, you will be responsible for building strong relationships with our customers and channel partners, providing exceptional service, and driving business results.

Responsibilities:

  • Customer Relationship Building: Build and maintain strong relationships with customers and channel partners.
  • Service Delivery: Provide exceptional service to customers via phone, email, chat, or in-person.
  • Order Management: Assist customers with placing, modifying, and tracking orders and returns.
  • Business Development: Identify opportunities to drive business results and implement strategies to achieve them.

Requirements:

  • Strong Communication Skills: Excellent verbal and written communication skills.
  • Problem-Solving Abilities: Ability to identify issues and find appropriate solutions.
  • Technical Skills: Proficient in using customer service software, CRM and ERP systems, and basic office applications.

Estimated Salary:$70,000 - $85,000 per year (based on location and industry standards)



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