Global Customer Support Specialist

1 day ago


Westwood, Massachusetts, United States IDEX Full time
Company Overview: IDEX is a world leader in innovative technologies, providing trusted solutions that improve lives around the world. With over 40 diverse businesses across more than 180 countries, we offer exciting opportunities for career growth and development. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in various industries.

Job Description: As a Customer Service Representative at IDEX, you will be part of our dynamic Microfluidics team, providing exceptional customer experiences and supporting business growth. Key responsibilities include responding to customer inquiries, processing orders, coordinating warranty claims, and resolving complex issues. You will work closely with cross-functional teams to ensure seamless service delivery.

Key Skills:
  • Strong communication and problem-solving skills
  • Ability to multitask and manage multiple tasks simultaneously
  • Proficient in using customer service software, CRM, and ERP systems

Requirements: We are seeking a highly motivated and results-driven individual with 2-4 years of related experience in a technical sales environment. A post-secondary education or equivalent experience is required, and prior experience in a manufacturing environment is desired. We offer a competitive salary of $72,000 - $82,000 per year, depending on experience, plus benefits such as medical, dental, and vision insurance, 401(k) matching, and paid time off.

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