Field Service Engineer

1 day ago

Santa Clara, California, United States EUV Tech Full time
About EUV Tech

We are a leading developer of extreme ultraviolet and soft x-ray instrumentation and techniques, enabling the frontiers of semiconductor manufacturing and material science.

Job Title: Field Service Engineer

We are seeking a skilled Field Service Engineer to provide support for the installation and servicing of our products in the field. The successful candidate will be responsible for on-site installation, servicing, and repair of products, as well as instructing and training customers on the operation and maintenance of our equipment.

Key Responsibilities:
  • Responsible for on-site installation, servicing, and repair of products in the field
  • Own customer relationship; single point of contact for all customer actions/communications
  • Instruct and train customers on the operation and maintenance of products
  • Conduct on-site scheduled planned maintenance visits
  • Work in a cleanroom and follow all customer protocols
  • Engage with internal technical subject matter experts when needed after initial troubleshooting and summarizing the issue
  • Data analysis
  • Travel, often on short notice, to customer sites to resolve problems
  • Control system analysis & troubleshooting
  • Documentation (technical documentation generation)
  • Field support of instrumentation (domestic and internationally)
  • Integrated system assembly
Requirements:
  • Minimum education of an engineering Bachelor's Degree or equivalent experience
  • Experience with Microsoft Office (excel, PowerPoint) or related software
  • Experience troubleshooting automated control systems, including data acquisition, robotics, IO, industrial communication, and machine vision
  • Assembly skills (electrical/mechanical)
  • Experience troubleshooting and repairing ultra-high vacuum systems
  • Experience working in a cleanroom and following all customer protocols
  • Semiconductor equipment experience is strongly preferred
  • Excellent communication (written, verbal and presentation) skills, and advanced problem-solving orientation and decision-making skills
  • Ability to manage demanding customer requests and prioritize activities independently
  • Understanding of networking principles and concepts
  • Excellent documentation skills and ability to communicate effectively at all levels of the organization
  • Excellent time management and prioritization skills
  • Eligibility to legally work in the United States, and to travel internationally for work
What We Offer:
  • Fully covered healthcare for employees and family
  • Generous time-off - We work hard, but value rest and rejuvenation as well
  • Celebrate the wins - large and small
  • Team members are valued for their talents, contributions and uniqueness
  • Professional development opportunities

We are an equal opportunities employer and welcome applications from diverse candidates. Please apply if you are excited about the role and have the required skills and experience.

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