Field Service Engineer

7 days ago

Santa Clara, California, United States IMS Nanofabrication Full time
About IMS Nanofabrication

IMS Nanofabrication GmbH is a leading Austrian-based business and the global technology leader for electron-based multi-beam mask writers. Our customers are the largest chip manufacturers in the world, relying on IMS technology to produce current and future chip generations.

Job Description

A Field Service Engineer at IMS emphasizes customer satisfaction, technical troubleshooting skills, and collaborative teamwork in daily operations with other Field Service Engineers. A successful candidate displays strong problem-solving and decision-making skills and a deep understanding of the impact of quickly diagnosing and addressing problems in the customer environment.

Key Responsibilities
  • Internally align on and perform the activities related to the installation, annual preventive maintenance, and issue resolution of a growing fleet of Multi-beam mask writers.
  • Ensure that IMS-defined methodologies and procedures are uniformly followed and provide feedback to Headquarters regarding improvements, gaps, or necessary changes.
  • Take part in special task force teams that handle customer escalations and challenging incidents, including professional and regular communication with the customer and headquarters functions.
  • Maintain and build excellent customer relationships with local Tool Owners and other critical customer stakeholders.
Requirements
  • Bachelor of Science degree in an Engineering discipline.
  • 2~5+ years of Field Service experience.
  • At least 3 – and preferably 5-years of customer-facing experience and good written and verbal communication skills.
  • Good problem-solving skills.
  • Excellent interpersonal skills, enjoy being part of and integrating with a global team.
What We Offer

A competitive total rewards package including an annual bonus, employer-paid benefits, 401K with generous company match, and incentive pay for eligible roles. Base salary range: $69,000 - $137,000. IMS Nanofabrication is an equal opportunity employer, committed to diversity and inclusion, and supports legislative or administrative action to protect equal rights and improve STEM education for people from all backgrounds.

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