Field Service Technician

2 days ago


Santa Clara, California, United States Intevac Full time
Job Summary:

We are seeking a highly skilled Field Service Engineer to join our team at Intevac. As a Field Service Engineer, you will be responsible for providing onsite support to external customers for equipment installation, warranty service, and maintenance support for Thin Film process systems.

Key Responsibilities:
  • Coordinate customer coordination with product engineering for assembly, test, and performance validation
  • Troubleshoot and resolve equipment issues
  • Instruct and train customers on the operation and maintenance of Intevac production systems
  • Serve as Intevac liaison in technical matters for warranty and production maintenance support
Requirements:
  • Demonstrated capabilities to assure good customer relations through developed communication skills
  • Demonstrated capabilities to provide technical leadership
  • Demonstrated capability to deliver high levels of customer satisfaction
  • Ability to effectively use hand tools, meters, scopes, and other pertinent specialized equipment
  • Strong customer communication skills
Preferred Qualifications:
  • Well-developed technical communication skills
  • Understanding of customer processes and needs
  • Demonstrated ability to successfully manage problem accounts and deliver superior customer relations
What We Offer:

We offer a competitive salary of $90-105K and the opportunity to work with a leading company in the semiconductor industry.



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