Field Service Engineer
2 months ago
We are seeking a skilled Field Service Engineer to join our team at EUV Tech. As a key member of our Field Service Engineering team, you will play a critical role in providing support for the installation and servicing of our products in the field.
Key Responsibilities- Provide on-site installation, servicing, and repair of products in the field
- Own customer relationship; single point of contact for all customer actions/communications
- Instruct and train customers on the operation and maintenance of products
- Conduct on-site scheduled planned maintenance visits
- Work in a cleanroom and follow all customer protocols
- Engage with internal technical subject matter experts when needed after initial troubleshooting and summarizing the issue
- Data analysis
- Travel, often on short notice, to customer sites to resolve problems
- Control system analysis & troubleshooting
- Documentation (technical documentation generation)
- Field support of instrumentation (domestic and internationally)
- Integrated system assembly
- Minimum education of an engineering Bachelor's Degree or equivalent experience
- Experience with Microsoft Office (Excel, PowerPoint) or related software
- Experience troubleshooting automated control systems, including data acquisition, robotics, IO, industrial communication, and machine vision
- Assembly skills (electrical/mechanical)
- Experience troubleshooting and repairing ultra-high vacuum systems
- Experience working in a cleanroom and following all customer protocols
- Semiconductor equipment experience is strongly preferred
- Excellent communication (written, verbal and presentation) skills, and advanced problem-solving orientation and decision-making skills
- Ability to manage demanding customer requests and prioritize activities independently
- Understanding of networking principles and concepts
- Excellent documentation skills and ability to communicate effectively at all levels of the organization
- Excellent time management and prioritization skills
- Eligibility to legally work in the United States, and to travel internationally for work
- Fully covered healthcare for employees and family
- Generous time-off - We work hard, but value rest and rejuvenation as well
- Celebrate the wins - large and small
- Team members are valued for their talents, contributions and uniqueness
- Professional development opportunities
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