Field Service Technician

2 weeks ago


Santa Clara, California, United States Intevac Full time

Intevac is on the lookout for a dedicated Field Service Engineer.

A proactive approach combined with exceptional customer service abilities and expertise in semiconductor technology could make you an ideal candidate.

Explore the details of this role below:



Position Overview:

The primary responsibility is to provide onsite assistance to clients for the installation, warranty servicing, and maintenance of Thin Film process systems. This role involves coordinating with product engineering for assembly, testing, and performance validation, as well as troubleshooting and ensuring equipment quality.

Additionally, you will instruct and educate customers on the operation and upkeep of Intevac production systems, employing Best Known Methods to enhance production equipment efficiency. Act as the technical liaison for warranty and production maintenance support, addressing system troubleshooting, spare part replacement, performance evaluation, and maintenance services.

It is essential to interpret customer requirements and communicate effectively with relevant departments (Customer Satisfaction, Engineering, or Sales) to resolve any issues.



Essential Qualifications:

Proven ability to maintain strong customer relationships through effective communication; demonstrated technical leadership skills; and a track record of achieving high customer satisfaction levels.

Experience with hand tools, meters, scopes, and other specialized equipment is required.

- An Associate's degree in Electrical Engineering Technology (ASEET) or equivalent with a minimum of 7 years of electro-mechanical experience, or a Bachelor's degree in Electrical Engineering Technology (BSEET) or equivalent with at least 6 years of electro-mechanical experience.

At least 3 years of experience in the semiconductor industry or a related field, including a minimum of 1 year working with Capital Semiconductor equipment or similar machinery.

A valid driver's license and passport are required, along with a willingness to travel internationally. Flexibility to work shifts, overtime, on-call, and during holidays is necessary to meet company objectives.



Preferred Qualifications:
  • Strong technical communication skills.
  • Understanding of customer processes and requirements.
  • Proven ability to manage challenging accounts and foster excellent customer relations through effective communication.

Knowledge and experience with vacuum systems utilizing cryogenic and turbo molecular technologies are advantageous.


Compensation is between $90,000 and $105,000.



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