Field Service Technician
3 days ago
Intevac is seeking a skilled Field Service Engineer to join our team. As a key member of our customer support team, you will be responsible for providing technical assistance and support to our external customers.
Job Summary:
To assist external customers with onsite support for equipment installation, warranty service, maintenance support for Thin Film process systems. Coordinate customer coordination with product engineering include assembly, test and performance validation, troubleshooting and quality of equipment. Instruct and train customer on the operation and maintenance for Intevac production systems and Best Known Methods for optimize production equipment performance.
Key Responsibilities:
- Provide technical assistance and support to external customers
- Assist with equipment installation, warranty service, and maintenance support
- Coordinate customer coordination with product engineering
- Instruct and train customers on equipment operation and maintenance
- Interpret and report on customer needs and report to responsible organization
Requirements:
- Demonstrated capabilities to assure good customer relations through developed communication skills
- Demonstrated capabilities to provide technical leadership
- Demonstrated capability to deliver high levels of customer satisfaction
- Ability to effectively use hand tools, meters, scopes, and other pertinent specialized equipment
- Strong customer communication skills
Preferred Qualifications:
- Well-developed technical communication skills
- Understanding of customer processes and needs
- Demonstrated ability to successfully manage problem accounts and deliver superior customer relations
What We Offer:
Competitive salary range of $90-105K, flexible work arrangements, and opportunities for professional growth and development.
Intevac is an equal opportunity employer.
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