Office Coordinator

2 weeks ago

Youngstown, Ohio, United States Lone Peak Dental Group Full time
Job Overview

FRONT DESK RECEPTIONIST

Position Summary

The Front Desk Receptionist plays a crucial role in managing the daily operations of the office. This position involves greeting patients and visitors, managing appointment schedules, and ensuring efficient patient flow.

Core Responsibilities

Accommodations may be provided to enable individuals with disabilities to perform essential functions.

  • Demonstrate punctuality and consistent attendance while fulfilling key responsibilities in person at the office.
  • Maintain an organized schedule to meet patient appointment goals and enhance patient attendance rates.
  • Facilitate patient appointments by notifying clinical staff of arrivals and managing service delivery timelines.
  • Conduct routine clerical tasks including answering phones, welcoming patients, scheduling appointments, and maintaining records.
  • Follow office protocols for opening and closing procedures.
  • Greet patients and visitors, assisting them in person or over the phone.
  • Register patients upon arrival, collecting necessary insurance and personal information.
  • Contact patients to remind them of appointments and assist with scheduling additional services.
  • Enhance patient satisfaction and optimize provider time by effectively managing appointment schedules.
  • Provide comfort to patients by addressing their concerns and maintaining a welcoming reception area.
  • Ensure the availability of treatment information by managing patient records efficiently.
  • Maintain patient accounts by accurately recording and updating personal and financial data.
  • Facilitate revenue collection by managing patient charges and third-party claims.
  • Oversee office inventory and equipment by monitoring stock levels and placing orders as needed.
  • Safeguard patient confidentiality by maintaining secure and organized patient files.
  • Assist patients in emergencies by responding promptly to distress situations.
  • Protect patient rights by ensuring confidentiality of sensitive information.
  • Support office operations by adhering to established policies and procedures.
  • Contribute to team objectives by achieving related results as necessary.

Qualifications

  • Previous experience in an office assistant role, preferably in a dental or oral surgery environment.
  • A friendly and positive attitude towards patients and colleagues.
  • Ability to thrive in a fast-paced environment while prioritizing tasks effectively.
  • Strong communication skills, both written and verbal, along with problem-solving abilities.
  • Proficient administrative and computer skills, with a willingness to learn new software.
  • Highly organized, detail-oriented, and dependable.
  • Commitment to maintaining high ethical standards.

This job description is intended to provide a general overview of the position. Responsibilities and duties may evolve over time.

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