Administrative Support Specialist
2 months ago
Konica Minolta is seeking a highly skilled Administrative Support Specialist to join our team. As a key member of our sales administration team, you will be responsible for executing network sales administration, billing, and contract management.
Key Responsibilities- Process sales orders and update sales order management systems
- Research availability and generate product quotes for internal and external clients
- Process invoices and credits for sales orders and projects
- Process internal credit approvals and lease approvals
- Setup networking contracts and work with 3rd party vendors
- Maximize profit margin for SymQuest on all equipment and license purchases
- Use vendor tools for deal registrations to maximize best reseller price
- Help clients co-term merge or upgrade current licenses
- Make proactive calls to vendors to validate client license compliance
- Maintain internal database systems
- Provide support to SymQuest sales representatives
- Provide client support as it relates to billing questions/rates
- Produce client-facing reports
- Scanning (imaging) of all deal paperwork to virtual file cabinets
- Month-end reporting and processes
- Managing email boxes to ensure timely responses to internal and external customers
- Execute team processes and consistently work toward process improvement
- Manage sales orders, quotes, renewals, and projects from entry to invoicing (45%)
- Labor and product billing (5%)
- Contract setup and billing (including 3rd party) (10%)
- Manage email inboxes to ensure timely response (20%)
- Provide support to internal and external clients (15%)
- Generating reports (metrics, management, and vendor) (5%)
- Clients
- Sales representatives
- Administrative teams
- Management
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Customer focus
- Problem-solving
- Professionalism
- Communication
- Teamwork
- Planning
- Functional/technical skills
- Required college degree; or equivalent combination of education and experience
- Strong PC skills (Microsoft experience preferred)
- Strong communication skills, and enjoy working with clients
- Ability to execute multiple tasks effectively in a fast-paced environment
- Understanding of general IT concepts and vocabulary
This position may require travel within our territory for training purposes.
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