Regional Manager of Account Management
6 days ago
At Tyndale, we're seeking a highly skilled Regional Manager to lead our Client Services team. As a key member of our organization, you'll be responsible for driving business growth, improving customer satisfaction, and developing a high-performing team of Account Managers.
Key Responsibilities:- Develop and implement strategies to scale best practices across the territory, driving revenue growth and customer satisfaction.
- Provide leadership, training, and coaching to the Account Management team, ensuring they have the skills and knowledge needed to excel in their roles.
- Build and maintain strong relationships with internal stakeholders, including Sales, Marketing, and Operations teams, to ensure seamless integration and implementation of projects and initiatives.
- Collaborate with the Account Management team to resolve complex customer issues, ensuring timely and effective resolution.
- Oversee new account implementations, ensuring successful onboarding and integration into our customer base.
- Develop and track key performance metrics to measure team performance and progress.
- 3+ years of experience managing a mid-sized customer support team in a medium to large business environment.
- 2+ years of experience in a direct sales or customer service-related environment.
- Bachelor's Degree preferred, equivalent related experience required.
- Proven ability to build rapport with internal and external customers.
- Strong leadership skills, with the ability to provide effective guidance, training, coaching, and daily supervision to staff.
- Excellent verbal and written communication skills.
- Strong analytical and proactive problem-solving skills.
- Proficiency in MS Office applications, including Microsoft Excel.
At Tyndale, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. We're committed to providing our employees with the tools and resources they need to succeed, and we're excited to welcome a talented and motivated individual to our team.
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