Southwest Regional Account Manager
6 days ago
Job Summary
The Strategic Sales Representative will serve as the primary contact and account owner for assigned strategic accounts across both business units – Glass and Metal. This role will focus on expanding and retaining strategic accounts, identifying opportunities for product cross-sell, and driving customer coverage activities to increase the likelihood of renewals.
Key Responsibilities
- Act as primary contact and account owner for assigned strategic accounts, focusing on total sales revenue and booked margin growth.
- Identify opportunities to expand and retain strategic accounts and opportunities for product cross-sell.
- Drive customer coverage activities consistently and actively to increase the likelihood of renewals, including in-person meetings, email/phone follow-ups, and providing guidance.
- Engage estimators for support in quoting customer projects once qualified and requirements are determined.
- Engage product specialists when customer projects require additional technical expertise and support.
- Facilitate seamless hand-off from customer success to execute product adoption.
- Re-engage customers during expansion and renewal.
- Log and track customer interactions, activities, manage sales pipeline, and reporting in CRM.
- Strategically promote and sell a full range of industry-leading products and company value in complex selling cycles.
- Employ all available resources to deliver an unparalleled customer experience.
Key Competencies
- Maintain a safe working environment in daily activities.
- Conduct business with integrity.
- Build trusting relationships with customers and internal partners.
- Promote brand loyalty and customer centricity.
- Drive successful customer engagements and account planning.
- Sales persuasion and technical aptitude.
- Results-driven and customer-focused.
Professional Experience/Qualifications
- Bachelor's degree in sales, marketing, or a related field preferred.
- Minimum 5+ years of sales experience, preferably in building materials, construction, or a related industry.
- Experience working with large, complex organizations preferred.
- Results-oriented, ensuring delivery on existing commitments while continuously delivering an unparalleled customer experience.
- Strong written and verbal communication skills to all levels of an organization.
- Customer service, problem-solving, and analytical skills required.
- Strong attention to detail and organizational skills.
- Self-starter attitude and results-focused.
- Advanced skills in Microsoft Office software (Word, Excel, Outlook).
Requirements
- Reside in the Southwest region (AZ, NM, NV, TX).
- Manage multiple high-value strategic accounts.
- 60-75% travel required, with some air travel possible.
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