Branch Collections Specialist

1 week ago


Secaucus, New Jersey, United States OneMain Financial Full time
About the Role

We are seeking a highly skilled and motivated Delinquency Resolution Expert to join our team at OneMain Financial. As a key member of our collections team, you will be responsible for resolving customer delinquencies and helping individuals succeed in managing their financial obligations.

Key Responsibilities
  • Responsible for high-volume collections activities to achieve delinquency goals for an assigned branch.
  • Work with customers in a consultative manner, negotiating to resolve account matters, including renewing loans.
  • Commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities.
  • Ability to overcome objections and utilize strong negotiation skills to resolve customer delinquencies.
Requirements
  • HS Diploma/GED.
Preferred Qualifications
  • Collections or customer service experience.
  • Bilingual (language requirement per need).
What We Offer
  • A career with OneMain Financial offers you the potential to earn an annual salary plus incentives.
  • Opportunities to advance to leadership roles such as Branch Manager and District Manager.
  • Robust training programs and a supportive team environment.
  • Health and wellbeing options, including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances.
  • Up to 4% matching 401(k) and Employee Stock Purchase Plan (10% share discount).
  • Tuition reimbursement and paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date).
  • Paid sick leave as determined by state or local ordinance, prorated based on start date.
  • Paid holidays (7 days per year, based on start date) and paid volunteer time (3 days per year, prorated based on start date).


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