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Customer Relations Specialist

2 months ago

Secaucus, New Jersey, United States Best Western Plus Full time
Hotel Front Desk Associate

Best Western Plus is seeking a dedicated Hotel Front Desk Associate to be the welcoming face for our guests and oversee their stay experience. The role encompasses managing guest check-ins and check-outs, handling reservations, and providing comprehensive information regarding our accommodations, rates, and services. Candidates with a background in hospitality are encouraged to apply, although experience with the Best Western brand is not a prerequisite.

Key Responsibilities

  • Execute all check-in and check-out procedures efficiently
  • Handle online and telephone reservations with accuracy
  • Educate guests on payment options and confirm credit card details
  • Register guests by collecting essential information such as contact details and stay dates
  • Greet guests upon arrival and allocate rooms accordingly
  • Provide detailed information about the hotel, including available rooms, pricing, and amenities
  • Address guest complaints promptly and professionally
  • Coordinate with housekeeping to ensure rooms are clean and well-prepared for guests
  • Verify group bookings and offer tailored services for VIP guests and event participants
  • Promote additional services and amenities when suitable
  • Maintain accurate records of reservations and financial transactions

Required Skills

  • Experience in a hotel front desk role, receptionist position, or similar capacity
  • Familiarity with hotel reservation systems
  • Knowledge of travel planning platforms
  • Strong customer service orientation
  • Exceptional communication and organizational abilities
  • A degree in hospitality management is advantageous