Customer Success Professional

5 days ago


San Francisco, California, United States Scrut Automation Full time
About Scrut Automation

Scrut Automation is a pioneering information security and compliance monitoring platform that empowers small and medium cloud-native enterprises to develop and maintain a robust security posture. Our platform helps customers reduce manual effort for security and compliance tasks by 70%, providing real-time visibility of their security posture.

Job Role: Customer Success Analyst

The Customer Success Analyst will play a pivotal role in driving customer success by nurturing customers in our rapidly growing business. The mission of Scrut Automation's Customer Success team is to transform our customer's compliance journey.

Key Responsibilities
  • Own customer life cycle and account management, ensuring smooth onboarding and consistent engagement with customers.
  • Onboard customers with integration support and drive adoption of the product.
  • Represent the voice of the customer and influence the product development roadmap.
  • Empathize with every aspect of the customer experience, prioritizing customer needs.
  • Use data and analytics to identify customers at risk and engage proactively to mitigate churn risk.
  • Track programs to achieve perfect 10 (10 on a scale of 10 in customer satisfaction) and establish new capabilities.
  • Become a product expert on Scrut Automation and leverage our platform to improve security posture through standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA, and GDPR).
Requirements
  • 2-4 years of experience in Customer Success or Account Management at a SaaS company.
  • Experience in the cybersecurity or compliance industry.
  • Clear and thoughtful communication skills, with a strong critical thinking ability.
  • Problem-solving ability and customer-centric outlook.
  • Comfortable discussing technical concepts with a technical audience.
  • Ability to multitask and have an outstanding work ethic.
Why Join Scrut Automation?

Opportunity to make an early impact on a high-growth SaaS startup in India. A high-performing action-oriented team. Immense exposure to the founders and leadership. Opportunity to shape the future of B2B SaaS Customer Success with innovative ideas. Competitive compensation package, benefits, and employee-friendly work culture.



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