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Customer Success Professional
2 months ago
Rattle is a B2B SaaS startup revolutionizing revenue teams' sales processes, enabling better rep productivity and improved win rates. With an enviable customer list including Twilio, Figma, and Intercom, we've helped them achieve greater efficiency and sales team performance using our AI-driven platform. As a member of the 'Next 50 GTM Startups' list, Rattle has an exciting future trajectory, and we're seeking startup-loving individuals to join our team.
Job OverviewAs a Customer Success Manager, you'll collaborate with customers at leading tech companies, understanding their needs, providing guidance, and ensuring they achieve their business objectives using our products. Your responsibilities will include managing the end-to-end customer experience for a mid-market account book, acting as a trusted advisor, and developing scalable strategies to drive best-in-class NRR.
Key Responsibilities- Drive onboarding, adoption, utilization, and growth in Rattle's existing customer base by owning specific customer accounts.
- Proactively identify customers who aren't maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success.
- Learn our product inside and out and help your customers drive business outcomes.
- Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction.
- Surface opportunities to expand existing accounts when it's right for the customer.
- 5+ years of success in your current Customer Success role.
- Ability to build Customer Success playbooks and new processes based on learnings.
- Ability to work cross-functionally to solve customer problems creatively.
- Ability to navigate ambiguity in a fast-paced team.
- Equitable salary and equity.
- Open Time Off.
- Comprehensive health, dental, and vision insurance with 100% of the employee-only premium covered by Rattle.
- 401K Program.
- Paid Parental Leave.
- Hybrid work-environment (in-office and your home office).
- Occasional travel for offsites and events.
