Compensation Processing Expert

2 weeks ago


Chicago, Illinois, United States inFocus Payroll LLC Full time
Job Overview

Position Summary
A reputable payroll service provider is seeking a dedicated Payroll Specialist to join our team. This role is essential in ensuring high-quality service delivery to our clients. The Payroll Specialist will engage with clients to gather necessary information for payroll processing and address tax-related inquiries. This position also involves verifying payroll data, resolving client issues, and providing exceptional customer support. Additionally, the Payroll Specialist will contribute to training initiatives.

Key Responsibilities

The primary duties include, but are not limited to:

  • Managing a portfolio of payroll clients based on their specific needs and complexities.
  • Regularly contacting clients to collect payroll information, including salary modifications, special payments, tax distributions, and employee deductions, while coordinating schedules.
  • Inputting all payroll-related data accurately to ensure timely processing.
  • Maintaining a high level of client satisfaction through exemplary service.
  • Staying informed about payroll systems and updates in wage and tax regulations, liaising with tax authorities on behalf of clients.
  • Organizing and maintaining client records.
  • Investigating and resolving client and system-related issues.
  • Building and sustaining positive relationships with clients, agencies, and colleagues to enhance service quality.
  • Participating in training sessions as needed.
  • Carrying out additional tasks as assigned.
Qualifications

Minimum Requirements:

  • Associate's degree or equivalent experience from a two-year college or technical institution, or three or more years of relevant office experience; or a suitable combination of education and experience.
  • Strong understanding of payroll and payroll tax regulations is highly preferred.
  • Proficiency in MS Office, data entry, and office machinery.
  • Demonstrated customer service skills and problem-solving abilities.
  • Excellent written, verbal, and presentation communication skills.
  • Strong organizational, planning, and prioritization capabilities.
  • Exceptional interpersonal skills.
Work Environment

The physical demands of this role are representative of those that must be met by an employee to successfully perform the essential functions. Reasonable accommodations may be made for individuals with disabilities. The employee is regularly required to communicate effectively and frequently uses hands for various tasks. The role may involve occasional lifting of up to 25 pounds. The typical noise level in the work environment is low to moderate.

Note: This job description is not exhaustive and may be subject to change. Employees may be required to follow additional job-related instructions and perform other duties as assigned.



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