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Compensation Processing Expert
2 months ago
Position Summary
inFocus Payroll LLC is seeking a dedicated full-time Payroll Management Specialist. This role is crucial for ensuring high-quality service delivery to our clientele. The Payroll Management Specialist will engage with clients to gather necessary payroll information and address tax-related inquiries, ensuring accuracy and prompt resolution of any issues while maintaining exceptional customer service standards. Additionally, this position involves facilitating training sessions.
Key ResponsibilitiesThe primary duties encompass, but are not limited to:
- Managing a portfolio of payroll clients, tailored to their size and complexity across various products.
- Daily communication with clients to collect payroll data, including salary modifications, special payments, tax distributions, and employee deductions, while establishing schedules.
- Inputting all payroll-related information accurately to ensure timely processing and adherence to deadlines.
- Upholding a high client retention rate through exemplary service.
- Staying informed about payroll processing systems and updates in wage and tax regulations, liaising with federal, state, and local tax authorities on behalf of clients.
- Maintaining organized client records.
- Investigating and resolving client and system-related issues.
- Building and sustaining positive relationships with clients, agencies, and colleagues to foster a quality service image.
- Contributing to training sessions.
- Executing additional responsibilities as assigned.
Minimum Requirements:
- Associate's degree or equivalent from a two-year college or technical institution, or three or more years of relevant office experience and/or training; or a suitable combination of education and experience.
- Strong understanding of payroll and payroll tax regulations is highly preferred.
- Proficient in MS Office, data entry, and office equipment.
- Demonstrated expertise in customer service and problem-solving.
- Excellent written, verbal, and presentation communication skills.
- Strong organizational, planning, and prioritization abilities.
- Exceptional interpersonal skills.
The physical demands outlined here represent those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to fulfill these functions. While performing the duties of this position, the employee is regularly required to communicate effectively. The employee frequently uses hands or fingers to handle objects or controls. Occasional standing, walking, sitting, and reaching with hands and arms is required. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is typically low to moderate.
Note: This job description does not imply that these are the only duties to be performed by the employee in this position. Employees may be required to follow any other job-related instructions and perform additional job-related duties as requested by authorized personnel. All duties and responsibilities are essential functions and requirements and are subject to modification to reasonably accommodate individuals with disabilities.
