Client Relations Specialist
2 weeks ago
About Lee & Cates Glass
Lee & Cates Glass is a family-owned business with a legacy of excellence spanning over 95 years. We are committed to providing exceptional service in the glass industry, focusing on residential glass products and services.
Role Overview
As a Customer Service Representative (CSR), you will serve as the primary point of contact for our valued customers. Your responsibilities will include managing the sale and service of various glass products, while collaborating closely with our skilled installation technicians.
Key Responsibilities
- Act as the representative of Lee & Cates Glass, serving as the initial contact for customers.
- Deliver informed guidance regarding our product offerings and services.
- Process work orders, purchase orders, and invoices accurately.
- Handle incoming calls with professionalism.
- Follow up on quotes provided to customers.
- Coordinate job scheduling effectively.
- Manage collections as necessary.
- Resolve customer issues promptly.
- Engage in sales activities to promote our services.
Our Commitment
Founded in 1926, we pride ourselves on our ethical business practices and our dedication to exceeding customer expectations. Our team is our greatest asset, and we strive to foster long-term relationships with those we serve.
Services We Provide
We specialize in:
- Custom Shower and Tub Enclosures
- Storefronts and Commercial Contract Glazing
- Insulated Glass Replacement for Residential and Commercial Windows
- Commercial Glass Services
- Mirrors and Plate Glass
- Patio Doors
Employment Details
This is a full-time position with a commitment to maintaining a drug-free workplace. We offer competitive compensation at $22.00 per hour, along with comprehensive benefits including paid holidays, vacations, and a 401k plan with matching contributions.
Our Vision
At Lee & Cates Glass, we aim to be a beacon of excellence in our industry, ensuring that our customers experience a significant difference in service and quality.
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