Customer Service Specialist I #Full Time

3 weeks ago

Fort Lee, United States 61st Street Service Corp Full time

Customer Service Specialist I #Full Time Job ID: 61155 Job Type: Full Time Category: Call Center Posted: 2024-08-12 Location: Fort Lee, NJ | United States Job Description: Customer Service Specialist I #Full Time from the Company 61st Street Service Corp . This job opening is available for job seekers who have a Bachelor Degree in the Call Center field. Job Responsibility: Job Summary: The Customer Service Specialist I is responsible for handling and resolving incoming phone calls from patients, insurance carriers, and physician offices. Responsibilities include collections of outstanding patient balances, establishing payment arrangements, and updating patient accounts with new demographic and insurance coverage information. The Customer Service Specialist must exhibit professional and courteous behavior at all times during patient and/or client interaction. Job Responsibilities: Expeditiously handle a large volume of calls and perform work in a timely manner. Collect full payment from patient or guarantor. Establish payment arrangements and document terms in the billing system. Apply payments collected over the phone to each date of service. Handle customer inquiries, disputes, and complaints. Escalate contentious complaints to supervisor or higher management. Obtain insurance, demographic, and guarantor information and update patient profile/bill third party payers as appropriate. Perform other job duties as required. Job Qualifications: High school graduate or GED certificate is required. A minimum of 6 months' experience in a physician billing or third party payer environment. Must demonstrate an understanding of contracts, insurance benefits, exclusions, and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations. Candidate must demonstrate the ability to understand and navigate the payer adjudication process. Functional proficiency in computer software skills (e.g., Microsoft Word, Excel, Outlook, E-mail, etc.) Patient financial and practice management system experience in Epic and/or other electronic billing systems is preferred. Knowledge of medical terminology is preferred. Previous call center/claims experience is preferred. Previous experience in an academic healthcare setting is preferred. Hourly Rate Range: $20.19 - $25.00 Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training, and education. 61st Street Service Corporation At 61st Street Service Corporation, we are committed to providing our clients with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive benefits package to eligible employees, including healthcare and various other benefits such as paid time off to promote a healthy lifestyle. We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws. Closed Date: 2024-09-11 #J-18808-Ljbffr

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