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Customer Support Specialist

2 months ago

Fort Lee, New Jersey, United States What If Media Group Full time
Customer Support Specialist

We are seeking a highly skilled Customer Support Specialist to join our team at What If Media Group, a leading performance marketing company. As a Customer Support Specialist, you will play a critical role in ensuring the seamless execution of our marketing campaigns.

About the Company

What If Media Group is an award-winning performance marketing company that enables the world's leading brands to acquire valuable new customers at scale. We leverage data-driven engagement and re-engagement strategies across multiple marketing channels to deliver cost-effective and profitable performance marketing solutions.

Key Responsibilities
  • Provide exceptional customer service and support to our clients and internal teams
  • Work closely with our engineering team to debug and improve our systems
  • Utilize multiple tools to manage live chat, internal chat, tickets, billing, and more
  • Monitor automated mailer dashboards and address campaigns that require manual intervention
  • Select content for email campaigns and manually set up campaigns
  • Swap campaign offers and pull reports on revenue and leads statistics
Requirements
  • High School Diploma or GED required; college degree preferred
  • One year of IT customer support experience preferred
  • Excellent interpersonal and communication skills
  • Ability to work both independently and in a team environment
  • Familiarity with Microsoft Windows, Word, and Excel programs
  • Ability to type a minimum of 30 WPM with 90% accuracy
Compensation

We offer a competitive salary and bonus plan, as well as generous medical, dental, vision, and 401k plans. Our compensation package is designed to attract and retain top talent in the industry.

What We Offer
  • Competitive salary and bonus plan
  • Generous medical, dental, vision, and 401k plans
  • Opportunity to work with a leading performance marketing company
  • Collaborative and dynamic work environment

We are an Equal Opportunity Employer and are committed to creating a diverse and inclusive workplace that values and respects all employees.