Account Manager and Retention Specialist

1 month ago


Lee County, United States LE Energy Full time
Job DescriptionJob Description

Account Manager and Retention Specialist Job Duties:

- Prepare product or service reports by collecting and analyzing customer information.

- Contribute to team effort by accomplishing related results as needed

- Send marketing material to customers, and schedule follow up as needed

- Maintain filing system for client and vendor records, invoices, and payment remittances.

- Recommend potential products or services to management by collecting customer information and

analyzing customer needs.

- Open and maintain customer accounts by accurately recording account information into Customer Relationship Management system

- Retain customers who might no longer be interested in a company's ongoing services

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Solve customer concerns, and reverse the customer's decision to part ways with the company

- Attract potential customers by answering product and service questions; suggesting information about other products and services.

Company DescriptionLE is a Retail Energy Provider in deregulated states in the USA. LE provides electricity and natural gas services to residential and small commercial customers.Company DescriptionLE is a Retail Energy Provider in deregulated states in the USA. LE provides electricity and natural gas services to residential and small commercial customers.

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