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Enrollment Services Administrative Assistant
2 months ago
Position Title: Technical Clerk II (Temporary Part-Time)
Department: Enrollment Services
Campus: Hardin Valley
Type of Appointment: Temporary Part-Time
Compensation: $15.38 per hour
Work Schedule: 31 hours per week
Position Overview: This role is designed to deliver essential administrative assistance to the Dual Enrollment Program. The primary responsibilities include responding to inquiries from students and parents through various communication channels, guiding students through the enrollment process, scheduling meetings, and managing databases.
Key Responsibilities:
50% Customer Support:
- Assist students and parents with all inquiries related to onboarding and enrollment for the Dual Enrollment Program. Evaluate student needs and provide direct support in applying to the institution, enrolling in courses, gathering necessary documents, applying for financial aid, and understanding relevant forms and procedures.
- Offer personalized assistance to students, including troubleshooting issues and guiding them through online self-service accounts.
- Provide comprehensive information to students, parents, staff, and high school partners regarding enrollment and funding requirements, utilizing extensive knowledge of applicable regulations and institutional policies.
- Manage document collection, scanning, downloading, and updating through various submission methods.
25% Software Utilization:
- Employ relevant software systems such as myPellissippi, Banner, and others to assist students and parents in navigating these platforms. Help students access their account information, interpret registration holds, and clarify eligibility for dual enrollment.
20% Educational Outreach:
- Engage with prospective dual enrollment students and their families by presenting at various events throughout the year. Deliver informative presentations on admissions criteria, grant application processes, and enrollment steps.
5% Additional Duties:
- Perform other related tasks as assigned.
Qualifications:
- Bachelor's degree from an accredited institution with two years of customer service or call center experience, including financial aid.
- Alternatively, an Associate's degree with three years of relevant experience or a high school diploma with five years of customer service experience is acceptable.
- Strong communication, analytical, and problem-solving skills are essential.
- Ability to work independently and collaboratively as part of a team.
Preferred Skills:
- Experience with Banner software is advantageous.
- Demonstrated customer service experience is a plus.
Application Instructions: To be considered for this position, candidates must complete an online application. All qualifications and experience will be evaluated based solely on the information provided in the application.
