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IT Program Coordinator

2 months ago

Columbia, South Carolina, United States Input Technology Solutions Full time
Become a Key Player as a Program Manager at Input Technology Solutions

Are you prepared to take on a pivotal role where your Program Management expertise can shine? Input Technology Solutions is in search of a committed Program Manager to oversee IT Support Services.

Role Overview:

In the capacity of Program Manager, you will be instrumental in managing contract operations. Your duties will encompass interpreting regulations, performing analyses, assessing proposals, and delivering technical guidance. You will also ensure system reliability and performance by overseeing hardware and software setups, configurations, and troubleshooting. Furthermore, you will lead the customer support team to provide outstanding service.

Essential Qualifications:

  • Must be a US Citizen
  • At least 5 years of experience in Program Management
  • Experience in IT and AV sectors
  • Hybrid work availability
  • Physically capable of handling moderate lifting and various physical tasks
Core Responsibilities:Policy Interpretation: Ensure adherence to IT and AV regulations.Data Analysis: Utilize data-driven insights to enhance system performance.Business Requirement Identification: Align IT and AV systems with the strategic objectives of the organization.Proposal Evaluation: Review new technologies and system improvements.Report Preparation: Effectively communicate system performance metrics.Organizational Representation: Advocate for the organization's interests and priorities.Technical Leadership: Provide effective guidance to the customer support team.Customer Support Oversight: Ensure prompt resolution of issues and high levels of customer satisfaction.System Performance Monitoring: Take proactive measures to maintain system efficiency.Testing and Upgrade Participation: Facilitate smooth transitions during system modifications.Information and Assistance Provision: Support end-users in optimizing their productivity.Major System Change Participation: Play a crucial role in system deployments and upgrades.