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Client Relationship Specialist

2 months ago


Walnut Creek, California, United States Rockefeller Financial Full time

About Rockefeller Capital Management:

Rockefeller Capital Management, established in 2018, stands as a premier independent financial advisory firm. With roots tracing back to 1882 as the family office of John D. Rockefeller, the firm has adapted to provide strategic guidance to ultra- and high-net-worth individuals, families, institutions, and corporations across 30 markets in the United States and an office in London. As of March 31, 2024, the firm manages $133 billion in client assets.

Position Overview:
A dedicated Private Advisor team within our Rockefeller Global Family Office division is in search of a driven individual to enhance its expanding team as a Client Associate. The Client Associate will collaborate closely with our Private Advisor team members and engage directly with high-net-worth clients, although this role will not involve direct client interaction for the initial year. The ideal candidate will embody the practice's professionalism, demonstrating meticulous attention to detail, strong communication abilities, organizational skills, time management, and problem-solving capabilities, with a commitment to personal and professional growth.

Key Responsibilities:

  • Facilitate account opening and ongoing maintenance.
  • Manage asset transfers and monetary transactions.
  • Complete investment subscription documentation.
  • Oversee cash management and Required Minimum Distributions (RMDs).
  • Assist clients with online access.
  • Address inquiries regarding account activity and statements.
  • Manage client life events.
  • Perform administrative tasks as required.
  • Deliver exceptional service to clients while managing the administration of client accounts.
  • Handle operational elements of client accounts, including reporting on holdings and investment performance, daily cash activity, and trade instructions.
  • Generate expense reports for submission.
  • Process new accounts and maintain existing ones, ensuring all necessary approvals and documentation are completed.
  • Manage client cashiering requests, including money market redemptions, wires, checks, and deposits.
  • Support marketing initiatives by promoting client seminars and events.
  • Provide administrative and office management assistance to the team.
  • Prepare client correspondence, secure necessary approvals, and ensure transmission.
  • Review daily activities and reconcile client transactions against various systems for accuracy.
  • Oversee processes related to client insurance and annuities.
  • Assist in the preparation of essential documents, presentations, and reports for client meetings.
  • Attend client meetings as necessary and present performance updates.
  • Maintain organized client files and complete necessary filing.
  • Participate in compliance and continuing education training as mandated.
  • Perform additional duties as assigned.

Qualifications:

  • 1-3 years of prior client service experience in the financial sector or equivalent.
  • Possession of Series 7 and 66 licenses is required.
  • A BA/BS degree is necessary.

Skills:

  • Exceptional client-facing and interpersonal skills.
  • Detail-oriented with the ability to prioritize and manage workflow effectively.
  • Able to thrive in a fast-paced, high-intensity environment while managing multiple tasks with frequent interruptions.
  • Proficient in Microsoft Office, particularly Excel and PowerPoint.
  • Experience with eMoney financial planning software is advantageous.

Compensation Range:
The anticipated base salary for this position ranges from $60,000 to $70,000, influenced by the candidate's qualifications, skills, competencies, and experience. This role may also be eligible for additional variable compensation programs. Rockefeller Capital Management provides a comprehensive benefits package, including health coverage, vacation time, paid leave, retirement plans, and more.

Equal Opportunity Employment:
Rockefeller Capital Management is an equal opportunity employer, committed to diversity and inclusion. We do not discriminate based on race, religion, sex, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, military or veteran status, marital or partnership status, caregiver status, legally recognized disability, or any other protected characteristic.