Patient Services Coordinator

2 weeks ago

Hickory, North Carolina, United States Carolina ENT-Sinus and Allergy Center, P.A. Full time
Position Overview

Salary: Competitive

Role Summary:

The Patient Services Coordinator at Carolina ENT-Sinus and Allergy Center, P.A. plays a vital role in ensuring seamless access for patients and visitors to our healthcare services. This position is primarily responsible for welcoming and registering patients, managing appointment schedules, verifying patient information, and handling insurance eligibility and payments.

Key Responsibilities:

The following tasks may be assigned to the Patient Services Coordinator, either individually or in combination. Additional duties may be assigned based on the employee's skills and experience.

Reception Duties:

  1. Warmly greet all patients and visitors, ensuring a welcoming atmosphere; monitor wait times and address patient needs promptly.
  2. Provide registration materials to new and returning patients, ensuring accurate entry of demographic and insurance details in line with established protocols.
  3. Communicate patient-related policies effectively through various channels, maintaining professionalism and courtesy.
  4. Collect co-pays, co-insurances, and other payments in accordance with practice policies; issue receipts and update patient accounts as necessary.
  5. Create patient profiles and generate necessary documentation for clinical staff upon patient arrival.

Patient Check-In and Check-Out:

  1. Accurately input procedure and diagnostic codes into the system to ensure comprehensive capture of services rendered.
  2. Manage collection of patient payments and balance cash drawers, preparing daily deposits as required.
  3. Clarify charges and payment processes to patients, referring them to billing or supervisory staff when needed.
  4. Assist in scheduling follow-up appointments and inform patients about the scheduling of additional services.

Appointment Management:

  1. Handle incoming calls for appointment scheduling in a professional manner; manage cancellations and rescheduling in accordance with practice guidelines.
  2. Confirm patient appointments and communicate any necessary details regarding payment expectations and procedures.

Required Knowledge, Skills, and Abilities:

  • Basic understanding of insurance processes.
  • Familiarity with medical office operations and procedures.
  • Knowledge of medical terminology and coding practices.
  • Proficiency with standard office equipment and software.
  • Strong mathematical skills.
  • Ability to manage multiple tasks under pressure while meeting deadlines.
  • Commitment to confidentiality and professional conduct.
  • Ability to build effective relationships with colleagues and patients.
  • Excellent interpersonal skills, with the ability to interact courteously with diverse individuals.
  • Capacity to maintain a positive image of the practice.
  • Ability to follow verbal and written instructions accurately.
  • Capability to work independently with minimal supervision.

Work Environment:

  • Professional medical office setting with stable temperature and lighting conditions.
  • Requires basic physical functions such as dexterity, clear communication, and visual acuity.
  • Primarily sedentary role, with occasional lifting of items up to 20 pounds.
  • Flexibility to travel to satellite locations as needed.
  • Availability to work on Saturdays in rotation.

Qualifications:

  • High School diploma or equivalent required.
  • Minimum of 1 year of customer service experience required.
  • Preferred experience in medical office front desk operations and insurance processes, though training may be provided for the right candidate.

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