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Patient Access Coordinator-PRN
2 months ago
In a healthcare environment, a Patient Access Coordinator serves as the initial point of contact for patients. This role encompasses registration, appointment scheduling, and pre-registration tasks. The coordinator is responsible for processing essential information for patient admission and insurance billing.
Company OverviewFrye Regional Medical Center, nestled in the scenic foothills of North Carolina, is a 355-bed acute care hospital, complemented by an 81-bed Behavioral Health facility and over 70 primary and specialty care providers.
Key Responsibilities- Deliver outstanding customer service.
- Assign accurate medical record numbers and alert Health Information Management for any duplicate records.
- Schedule a variety of appointment types, including complex cases, across all facilities with precision.
- Handle incoming calls promptly and professionally.
- Review clinical documentation and submit it to insurance companies for authorization or pre-certification of outpatient diagnostic services.
- Pre-register patients for scheduled procedures.
- Collect and enter accurate demographic information during patient registration at designated locations or at the bedside.
- Collaborate with Medicaid Eligibility Staff to assist uninsured patients.
- Provide cost estimates to patients and/or physicians as needed.
- Work closely with physician office staff to ensure pre-certification/authorization numbers are entered into the scheduling or registration system.
- Adhere to all cash handling policies.
- Explain benefits to patients and family members as necessary, both in person and over the phone.
- Obtain copies of insurance and photo identification cards.
- Accurately assign insurance plans.
- Scan relevant orders into the correct patient accounts.
- Facilitate communication between patients, family members, and clinical staff as required.
- Update demographic information as necessary.
- Secure signatures on documents needed to finalize the registration process.
- Assist patients during the checkout and pre-registration process by calculating and collecting payment information and posting payments accordingly.
- Be cross-trained to register patients in any registration area.
- Support the training of new employees.
- Work on Revenue Cycle reports as assigned.
- Perform other duties as assigned.
Knowledge, Skills & Abilities:
- Effective communication skills, both verbal and written.
- Strong customer orientation, establishing and maintaining long-term relationships based on trust and respect.
- Interpersonal skills to work collaboratively with colleagues and clinical staff.
- Ability to organize and perform multiple tasks accurately in a fast-paced environment.
- Proficiency in Microsoft Office and other required applications.
- Understanding of organizational policies and procedures.
- A wide range of benefits options, allowing you to choose your own Medical, Dental, and Vision plans from various competitive options that best suit your needs.
- Health Savings Account (HSA) and 401(K) retirement plan contributions.
- Generous Paid Time Off.
- Accident & Critical Illness Insurance.
- Prescription Assistance through OptumRx.
- Income protection programs for the entire family, including life insurance, Short/Long-term Disability, and Identity Theft protection.
- Employee Assistance Program at no cost, providing emotional, legal, financial, and daily life support for your household, available 24/7.
- Free travel and entertainment discount program.
Frye Regional Medical Center employs over 1500 professional and clinical staff members, offering a comprehensive array of inpatient and outpatient care. We are committed to meeting the healthcare needs of our community and believe that our employees are our most valuable assets in achieving this mission.
If you are dedicated to making a difference in the lives of others, we encourage you to consider this opportunity.
Minimum Education and ExperienceA high school diploma or equivalent is required. A minimum of 3 years of experience in a medical facility, health insurance, or a related field is preferred, with 3 years in Patient Access also preferred. Knowledge of medical terminology is advantageous.
We are an equal opportunity and affirmative action employer, seeking diversity in candidates for employment.
