Patient Access Coordinator-PRN

2 weeks ago

Hickory, North Carolina, United States Frye Regional Medical Center Full time
Job Overview

In a healthcare environment, a Patient Access Coordinator serves as the initial contact for patients. This role encompasses the registration process, scheduling appointments, and pre-registration tasks. The representative is responsible for gathering essential information for patient admission and insurance billing.

Company Overview

Frye Regional Medical Center, nestled in the scenic foothills of North Carolina, is a 355-bed acute care hospital with an 81-bed Behavioral Health facility, complemented by over 70 primary and specialty care providers.

Key Responsibilities
  • Deliver outstanding customer service to all patients.
  • Assign accurate medical record numbers and alert Health Information Management (HIM) of any duplicate records.
  • Schedule a variety of appointment types, including complex cases, across multiple facilities with precision.
  • Respond to incoming calls promptly and professionally.
  • Review clinical documentation and submit it to insurance providers for authorization or pre-certification of outpatient diagnostic services.
  • Conduct pre-registration for scheduled procedures.
  • Register patients by collecting and entering precise demographic information at designated workstations or at the bedside.
  • Collaborate with Medicaid Eligibility Staff to assist uninsured patients during their hospital stay.
  • Provide cost estimates to patients and/or physicians as needed.
  • Work closely with physician office staff to ensure pre-certification and authorization numbers are accurately entered into the scheduling or registration system.
  • Adhere to all guidelines outlined in the Cash Handling policy.
  • Explain benefits to patients and/or family members in person and over the phone.
  • Collect copies of insurance and photo identification cards.
  • Accurately assign insurance plans and scan relevant orders into the appropriate patient accounts.
  • Facilitate communication between patients, family members, and clinical staff as necessary.
  • Update demographic information as required.
  • Obtain necessary signatures on documents to finalize the registration process.
  • Assist patients during the checkout and pre-registration process by calculating and collecting payment information and posting payments accordingly.
  • Be cross-trained to register patients in any registration area.
  • Support the training of new employees.
  • Work on Revenue Cycle reports as assigned.
  • Perform other duties as required.
Qualifications

Knowledge, Skills & Abilities:

  • Effective communication skills, both verbal and written.
  • Strong customer orientation, fostering long-term relationships built on trust and respect.
  • Interpersonal skills to collaborate effectively with colleagues and clinical staff.
  • Organizational skills to manage multiple tasks accurately in a fast-paced environment.
  • Proficiency in Microsoft Office and other necessary applications.
  • Understanding of organizational policies and procedures.
Benefits

Frye Regional Medical Center offers a comprehensive range of benefits options. Employees can select from various competitive Medical, Dental, and Vision plans that best suit their needs. Additional benefits include:

  • Health Savings Account (HSA)
  • 401(K) retirement plan contributions
  • Generous Paid Time Off
  • Accident & Critical Illness Insurance
  • Prescription Assistance through OptumRx
  • Income protection programs for families, including life insurance and Short/Long-term Disability.
  • Employee Assistance Program at no cost, providing emotional, legal, financial, and daily life support.
  • 24/7 access to services.
  • Discount programs for travel and entertainment.

Frye Regional Medical Center is committed to providing a full spectrum of services to meet the healthcare needs of the community, recognizing that our employees are our most valuable asset in achieving this mission.

Minimum Education and Experience

A high school diploma or equivalent is required. Preferred candidates will have at least three years of experience in a medical facility, health insurance, or a related field, with a focus on Patient Access. Knowledge of medical terminology is also preferred.

We are an equal opportunity and affirmative action employer, seeking diversity in our workforce.

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