Front Office Team Lead

4 weeks ago


Steamboat Springs, Colorado, United States Marriott Vacations Worldwide Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Marriott Vacations Worldwide. As a key member of our front office team, you will be responsible for ensuring exceptional owner/guest service and providing a seamless experience for our guests.

Key Responsibilities
  • Supervise and train front desk staff to ensure prompt and professional service to owners and guests.
  • Process all owner/guest check-ins, confirm reservations, and assign villas/rooms.
  • Manage payment types, including room charges, cash, checks, and credit/debit cards.
  • Coordinate with Housekeeping to track room readiness for check-in.
  • Anticipate and address owner/guest service needs.
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
Requirements
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures.
  • Anticipate and address guests' service needs.
  • Develop and maintain positive working relationships with others.
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Benefits
  • Medical/Dental/Vision Insurance (HSA & FSA available)
  • Paid Time Off
  • Paid Sick Leave per Colorado law
  • Paid Holidays/Paid Floating Personal Days
  • 401(k) Retirement Savings Plan
  • Employee Stock Purchase Plan
  • Group Life/Disability Insurance
  • Tuition Reimbursement
  • Employee Assistance Program
  • Travel Discounts, including a family and friends' rate

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.



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