Hotel Front Desk Representative

2 weeks ago

Steamboat Springs, Colorado, United States Steamboat Pilot & Today Full time
Job Title: Hotel Front Desk Agent

Steamboat Ski & Resort Corporation is seeking a highly motivated and customer-focused Hotel Front Desk Agent to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless experience for our guests.

Responsibilities:
  • Answer incoming telephone calls and operate a telephone switchboard proficiently
  • Answer general information inquiries, email requests, and book entire vacation packages for guests of the Steamboat Grand
  • Learn how to operate a reservation booking system as well as a property management system (PMS), Springer Miller Systems
  • Perform the Check-In and Check-Out process for guests at Hotel Front Desk
  • Learn various room types and make changes to reservations accordingly
  • Handle group & conference reservation requests whenever necessary
  • Book reservations for walk-in guests and provide information to guests about our resort and community
  • Coordinate and facilitate guest needs and issues on a consistent basis
  • Display proficiency to multi-task between various computer applications
  • Perform other administrative duties, upon request
  • Be part of a team that strives for exceptional sales performance, guest service, and call quality
  • Interact and maintain positive relationships with guests, co-workers, and management consistent with Steamboat Ski & Resort Corporations' Service Excellence Standards
  • Maintain a neat, clean, and professional appearance
  • Other duties as assigned
Requirements:
  • Background in front desk, reservations, sales, and/or the hospitality industry required
  • Computer experience required with a specialization in a reservations or property management systems and Microsoft Office
  • Excellent communication skills and strong attention to detail
  • Friendly, professional, positive, and enthusiastic attitude required
  • Self-motivated and dependable individual who will seek out additional tasks and duties during slower times
  • Excellent sales and customer service skills are preferred
  • Agents are scheduled for 32-40 hours per week depending on variable business levels
  • Employment for this job is contingent upon the successful completion of a background check
  • Ensure understanding and compliance with all company policies and procedures as well as any regulatory requirements
Education Requirements:
  • High school diploma or GED equivalent

Steamboat Ski & Resort Corporation offers a competitive hourly pay range of $19.50 per hour. This position is located in Colorado, and the work is primarily in Steamboat Springs, CO. Employment in this position is subject to the labor and employment laws of the state of Colorado.

Steamboat Ski & Resort Corporation and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Steamboat Ski & Resort Corporation and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.

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