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Lead Front Desk Representative

2 months ago

Steamboat Springs, Colorado, United States One Steamboat Place Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Agent to join our team at One Steamboat Place. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, answering their questions, and resolving any issues that may arise.

Key Responsibilities
  • Provide friendly, efficient, and professional service to guests at the front desk.
  • Answer all guest questions and concerns in a timely and professional manner.
  • Be knowledgeable about the Steamboat Springs area and the property.
  • Focus on building relationships with our guests and providing them with a memorable experience.
  • Work collaboratively with other departments to ensure seamless service delivery.
  • Perform check-in and check-out services efficiently.
  • Process payments and handle guest transactions accurately.
  • Maintain a high level of knowledge about the property's amenities, services, and policies.
  • Assist with training and leading front desk agents as needed.
Requirements
  • High school diploma or equivalent required.
  • 1-3 months of customer service and/or hospitality experience preferred.
  • Ability to learn and understand the property's systems and procedures.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Physical ability to lift up to 10 pounds and stand for long periods.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.