Front Desk Specialist

2 days ago

Steamboat Springs, Colorado, United States Vacasa Full time
Job Title: Front Desk Specialist

Vacasa is seeking a highly skilled and customer-focused Front Desk Specialist to join our team. As a Front Desk Specialist, you will be the first point of contact for our guests, vendors, and occasionally, our owners within a local management office.

Key Responsibilities:

  • Act as the first point of contact for our guests, vendors, and occasionally, our owners within a local management office
  • Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern
  • Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)
  • Verify unit availability to assist with scheduling vendor or realtor visits
  • Meet and maintain Vacasa standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
  • Build and maintain business relationships and open lines of communication with other internal support teams

Requirements:

  • Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
  • Professional in all forms of communications such as email, phone calls, video calls and texts
  • Ability to work well under pressure in an agile, fast-paced environment
  • Excellent time management skills with the ability to change activity frequently and cope with interruptions
  • Highly responsive and reliable
  • Strong attention to detail
  • Prior housekeeping experience a plus
  • Adhere to all company policies and procedures

Work Environment and Physical Demands:

  • Availability to work Sunday through Saturday, early mornings and evenings as needed
  • Ability to use hands to finger, handle or feel, and reach with hands and arms
  • Ability to stand, sit, and walk for an extended period of time
  • Reach overhead and below the waist
  • Regularly push, pull, and lift up to 25 pounds
  • Occasionally lift or move up to 50 pounds
  • Bend, stoop, squat, kneel, and twist

Compensation:

* $20/hr

* New Hire Sign on Bonus of $250 after 30 days of employment

* Retention Bonus of $500 paid out after end of season 4/16/22

What You'll Get:

  • Health/dental/vision insurance 100% coverage option
  • Employer Sponsored & Voluntary Supplemental Benefits
  • 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
  • Health & Dependent Care Flexible Spending Accounts
  • Flexible vacation time
  • Paid sick days and holidays
  • Paid parental leave after one year of tenure
  • Employee Assistance Program
  • Career advancement opportunities
  • Employee discounts and
  • All the equipment you'll need to be successful
  • Great colleagues and culture

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