Office Coordinator

3 days ago


Mount Airy, North Carolina, United States Jay's Heating, Air & Plumbing Full time
Job Overview

We are seeking a highly skilled and organized Office Coordinator to join our team at Jay's Heating, Air & Plumbing. As a key member of our operations team, you will be responsible for managing day-to-day scheduling operations, ensuring that jobs are ready for installation.

Key Responsibilities:

  • Manage scheduling operations to ensure timely completion of jobs
  • Answer multi-line telephone and provide exceptional customer service
  • Perform company purchasing duties in accordance with company procedures
  • Update installation job progress and communicate with customers regarding scheduling issues
  • Coordinate communication between installers, field supervisors, customers, vendors, and the office
  • Assist with dispatching and scheduling service calls
  • Obtain permits and schedule inspections with local building departments
  • Perform administrative duties as assigned

Requirements:

  • 2+ years of administrative experience
  • Purchasing or scheduling experience preferred
  • High School diploma or equivalent (minimum)
  • HVAC or related industry experience a plus
  • Advanced communication skills, written and verbal
  • Knowledge of dispatching software preferred
  • Prioritization and organizational skills
  • Ability to work in a fast-paced environment
  • Geographical knowledge of service area and map reading skills
  • Proficiency in Microsoft Office and web-based software navigation
  • Ability to maintain real-time communication with dispatch and manager
  • Focused attention to detail

What We Offer:

  • Full benefits, including medical, life, dental, and vision insurance for full-time employees and their families
  • Core values: Always Do the Right Thing, Always Growing, Can-Do Attitude, Be Kind, and Deliver WOW customer service
  • Stability: Family-owned business since 2005, with a strong reputation in the community
  • Engaged: Positive, team-focused work environment with great employee engagement
  • Always Growing: Ongoing professional and personal development training opportunities
  • Fun and Focused: We work hard and play hard, with a strong work ethic and a fun team environment
  • Community Focus: Dedicated to supporting our community, veterans, and local and global causes
  • Destination Employer: Established brand with a great reputation and a strong focus on company culture

How to Apply:

Click the "Apply" button to submit your resume. An email will follow with the remaining steps.


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