Reception Specialist

1 week ago


Reston, Virginia, United States Donohoe Construction Company Full time

Position Title: Front Desk Clerk

Job Category: Front Desk/Office

Job Overview:

Donohoe Construction Company is committed to hiring the most skilled and experienced professionals in the hospitality sector. We encourage you to explore our current job openings and submit your application.

Role Summary:

The Front Desk Clerk plays a crucial role in delivering exceptional guest services and ensuring a welcoming atmosphere at our establishment. Responsibilities include managing room bookings, providing essential information and services to guests, and processing payments for services rendered.

Key Responsibilities:

  1. Efficiently check guests in and out of the hotel in accordance with company standards.
  2. Educate guests about hotel amenities, policies, and procedures while offering local tourist information.
  3. Manage the hotel’s telephone system, directing calls to the appropriate departments or guests, and accurately recording messages.
  4. Handle guestroom reservations, including modifications and cancellations.
  5. Address inquiries, requests, and complaints from guests, coordinating with other departments to fulfill special requests.
  6. Perform cashier duties, including cashing travelers' checks and posting charges to guest accounts.
  7. Alert housekeeping and maintenance teams of any reported issues with guest rooms or hotel grounds.
  8. Adhere to security protocols to ensure the safety of guests and staff, and be familiar with emergency procedures.
  9. Maintain the cleanliness and organization of the Front Office area.

Additional Information:

The hotel operates continuously, requiring flexibility in scheduling to meet varying business demands. Employees may be requested to work shifts outside of their regular preferences.

Essential Skills and Attributes:

  • Excellent communication and interpersonal skills.
  • Ability to stand for extended periods.
  • Capacity to thrive in a fast-paced environment.
  • Composure and good judgment in challenging situations.

Qualifications:

All candidates are expected to comply with the established work rules, procedures, and policies of the hotel, as outlined in the employee handbook.



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