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Clinical Support Specialist

2 months ago

Reston, Virginia, United States Quadrant Inc Full time

Job ID:
Clinical Support Specialist - ENT

REQUIREMENTS:

Minimum of one year experience as a Medical Assistant
Experience in a fast-paced healthcare environment
Familiarity with Electronic Medical Records (EMR)
Proficient in insurance verification processes
Excellent verbal and written communication skills
Experience managing multiple phone lines

RESPONSIBILITIES:

We are looking for a Clinical Support Specialist who will be tasked with various responsibilities, including but not limited to:
- Triage patients effectively
- Prepare and manage medical records
- Room patients for examinations
- Provide clinical assistance to healthcare providers
- Greet patients and visitors, either in person or via phone, addressing inquiries or directing them appropriately
- Enhance patient satisfaction, optimize provider time, and ensure efficient treatment room utilization by scheduling appointments
- Maintain patient appointment schedules by notifying providers of arrivals, reviewing service delivery against schedules, and alerting providers of any delays
- Alleviate patient concerns by anticipating anxieties, responding to questions, and maintaining a welcoming reception area
- Ensure the availability of treatment information by organizing and retrieving patient records
- Manage patient accounts by collecting, recording, and updating personal and financial details
- Oversee office inventory and equipment by monitoring stock levels, anticipating supply needs, placing orders, and verifying receipt of supplies
- Safeguard patient rights by upholding confidentiality of personal and financial information
- Support operational effectiveness by adhering to policies and procedures, reporting necessary changes
- Contribute to team success by achieving related objectives as needed
*Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions based on merit and free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. We are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, and persons of all ethnic backgrounds and religions according to their abilities.