Front Desk Associate

6 days ago


Los Angeles, California, United States Planet Fitness - CA Full time
Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities
  • Greet and Assist Members
    • Provide exceptional customer service to members, prospective members and guests.
  • Front Desk Operations
    • Answer phone calls in a friendly manner and assist callers with various questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
    • Collect balances.
  • Account Management
    • Facilitate needed updates to member's accounts.
  • Member Support
    • Respond to member questions and concerns in a timely and professional manner and elevate to Managers as needed.
  • Cleaning and Maintenance
    • Perform extensive cleaning tasks throughout shift.
Requirements
  • Customer Service Background
    • Preferred experience in customer-facing roles.
  • Technical Skills
    • Basic computer proficiency.
  • Personal Qualities
    • A passion for fitness and health.
    • Upbeat and positive attitude.
    • Punctuality and reliability is a must.
  • Communication Skills
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • Education
    • High School diploma/GED equivalent required.
    • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Ability to work late night into early morning.
  • Must be able to occasionally lift up to 50 lbs.
  • Will work with cleaning solutions.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.



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