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Front Desk Hospitality Agent
2 months ago
Sonder Holdings, Inc. is seeking a highly skilled and customer-focused Front Desk Hospitality Agent to join our team. As the face of our company, you will be responsible for delivering exceptional guest experiences and ensuring that our properties meet the highest standards of hospitality.
Key Responsibilities- Guest Service: Provide personalized and attentive service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Front Desk Operations: Manage the front desk area, ensuring that it is clean, organized, and well-stocked with necessary supplies.
- Communication: Communicate effectively with guests, colleagues, and management, using clear and concise language to ensure that all parties are informed and up-to-date.
- Problem-Solving: Anticipate and resolve guest issues, using creative problem-solving skills to find solutions that meet their needs.
- Team Collaboration: Work collaboratively with other departments, such as housekeeping and maintenance, to ensure that all aspects of the guest experience are met.
- Administrative Tasks: Assist with administrative tasks, such as data entry, reporting, and inventory management, to ensure that the front desk area runs smoothly.
- Customer Service Experience: A minimum of 1 year of experience in a customer-facing role, preferably in the hospitality industry.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with guests, colleagues, and management.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to think creatively and find solutions to guest issues.
- Teamwork: Ability to work collaboratively with other departments to ensure that all aspects of the guest experience are met.
- Adaptability: Ability to adapt to changing situations and priorities, with a focus on delivering exceptional guest experiences.
- Competitive Compensation: A competitive hourly rate of $22.50, plus benefits and perks.
- Opportunities for Advancement: Opportunities for career advancement and professional growth within the company.
- Flexible Scheduling: Flexible scheduling to accommodate your needs, with a focus on delivering exceptional guest experiences.
