Front Desk Associate
2 months ago
At Equinox, we are seeking a highly motivated and customer-focused Front Desk Associate to join our team in Downtown LA.
Job Summary:
We are looking for a Front Desk Associate who is passionate about delivering exceptional customer service and creating a welcoming environment for our members and guests.
Key Responsibilities:
- Professionally greet members and guests, ensuring a warm and inviting atmosphere.
- Scan membership IDs upon member entrance, maintaining accurate records and ensuring seamless access.
- Answer phones professionally, responding to member inquiries and resolving any issues promptly.
- Respond to member questions, concerns, and discrepancies, providing timely and effective solutions.
- Update members' accounts as needed, ensuring accuracy and efficiency.
- Maintain a clean and organized work area, adhering to high standards of professionalism.
- Ability to work opening/closing/mid-day shifts, demonstrating flexibility and adaptability.
- Ability to tour members, showcasing our facilities and services.
- Provide the highest level of customer service to members, prospective members, and guests, exceeding expectations.
- Aid other departments with related tasks, demonstrating a team-oriented approach.
Qualifications:
- Minimum of 1 year in customer service or related experience, with a proven track record of delivering exceptional service.
- High school diploma/GED required or equivalent work experience, demonstrating a strong foundation in education.
- Reliable, professional, computer literate, energetic, and friendly, with excellent communication skills.
- Preferably interested in health, fitness, and/or sports, with a passion for the Equinox lifestyle.
- Must be friendly, vibrant, and outgoing, with a strong ability to connect with others.
- Must be able to effectively communicate in person, via email, and via phone, with excellent written and verbal skills.
Essential Physical Requirements:
- Must be able to perform all essential physical aspects of the position, including standing for long periods, sitting, walking, squatting, stooping, reaching, and bending above and below shoulder height.
- Must be able to perform pushing, pulling, and lifting up to 50lbs at a time, with a strong ability to handle physical demands.
What We Offer:
- We offer competitive salary, benefits, and industry-leading commission opportunities for club employees, with a focus on rewarding hard work and dedication.
- Complimentary Club membership, allowing you to experience the Equinox lifestyle firsthand.
- 30-50% discounts on all Equinox products and services, including Personal Training, Private Pilates, Spa, and Café services, as well as Shop items.
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