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Front Desk Representative
2 months ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Four Points LAX. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.
Key Responsibilities- Guest Service: Provide attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout.
- Room Revenue and Occupancy: Maximize room revenue and occupancy by effectively managing room assignments, rates, and promotions.
- Communication: Answer inquiries from guests regarding restaurants, transportation, entertainment, and other services.
- Cash Handling and Credit Policies: Follow all cash handling and credit policies to ensure accurate and secure transactions.
- Knowledge and Awareness: Be aware of all rates, packages, and special promotions, as well as closed-out and restricted dates.
- Reservations and Check-ins: Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Emergency Procedures: Be familiar with emergency procedures and assist as needed.
- Check-ins and Checkouts: Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
- Radio Etiquette: Use proper two-way radio etiquette at all times when communicating with other employees.
- Computer System: Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Shift Checklist: Perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Reports and Paperwork: Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Promotions and Guest Programs: Maintain and market promotions and guest programs.
- Work Area: Maintain a clean work area.
- Safe Deposit Boxes: Assist guests with safe deposit boxes.
- Education: College coursework in a related field is helpful.
- Experience: Experience in a hotel or a related field is preferred.
- High School Diploma: A high school diploma or equivalent is required.
- Computer Experience: Computer experience is required.
- Customer Service: Customer service experience is preferred.
- Communication: Must be able to effectively communicate verbally and in writing with all levels of employees and guests.
- Listening and Problem-Solving: Must be able to listen to, understand, and clarify concerns raised by employees and guests.
- Multitasking and Prioritization: Must be able to multitask and prioritize departmental functions to meet deadlines.
- Attentive and Friendly: Must approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Regular Attendance: Must maintain regular attendance in compliance with Highgate Hotel Standards.
- Personal Appearance: Must maintain high standards of personal appearance and grooming.
- Hotel Standards: Must comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Productivity and Problem-Solving: Must maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
- Confidentiality: Must be able to maintain confidentiality of information.
- Initiative: Must be able to show initiative, including anticipating guest or operational needs.
Compensation: $25.55/hr.
