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Patient Access Coordinator

1 month ago

Gilbert, Arizona, United States Phoenix Children's Hospital Full time
Job Summary

The Patient Access Coordinator plays a vital role in ensuring the efficient and orderly registration of all patients. As the primary liaison for patients receiving professional and clinical services at Phoenix Children's Primary Care, this individual is responsible for preparing admission forms, obtaining necessary documentation and signatures, and confirming demographic information when the patient and/or guarantor present for services.

Key Responsibilities
  • Accurately document all information in the appropriate fields and/or account notes.
  • Maintain accuracy when entering demographic and insurance information in the system.
  • Arrive patients who present for professional and hospital services that have been pre-registered and collect co-pay and deductible amounts.
  • Obtain all necessary signatures from the Guarantor at the time of registration or arrival.
  • Courteously answer the telephone and answer all questions in a timely manner.
  • Identify and refer uninsured and underinsured patients to the Financial Counselor or similar appropriate representative as necessary.
  • Inquire patient account system(s) to identify any previous unpaid liability in AMPFM/Misys or similar database.
  • Maintain a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for PCH and Phoenix Children's Primary Care.
  • Organize, prioritize, and monitor daily work activity to ensure that complete, accurate, and compliant registration has been performed in a timely manner.
  • Participate in a variety of unit and hospital educational programs to maintain current skill and competency levels.
  • Perform registration in appropriate HIS system, verify insurance coverage, obtain authorization for patients who present for professional and hospital services and have not been pre-registered.
  • Perform miscellaneous job-related duties as requested.
About Phoenix Children's Hospital

Phoenix Children's Hospital is a leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research, and advanced medical education. Our mission is to advance hope, healing, and the best healthcare for children and their families.