Medical Service Representative

4 days ago


Springfield, Illinois, United States Biolife Plasma Services Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. In this role, you will be responsible for providing exceptional service to our donors, ensuring their safety and satisfaction, and contributing to the success of our plasma donation center.

Key Responsibilities
  • Screen new and repeat donors, taking and recording vital signs and finger stick results
  • Answer phones, greet donors, and ensure their safety and satisfaction
  • Use our Donor Information System to prepare donor charts, maintain accurate records, and coordinate donor compensation
  • Identify operational opportunities for continuous improvement and initiate changes to center processes using company-approved procedures
  • Work a variety of shifts, including evenings, weekends, and holidays
Requirements
  • High school diploma or equivalent
  • Ability to walk and/or stand for the entire work shift
  • Ability to work evenings, weekends, and holidays
  • Ability to lift up to 5 lbs. and occasional lifting of materials up to 32 lbs.
  • 1 or more years of experience working in a customer or patient-facing role
What We Offer

We offer a competitive starting hourly wage of $16.00, as well as a comprehensive benefits package, including medical, dental, vision insurance, a 401(k) plan, and company match. We also offer paid volunteer time off, company holidays, and well-being benefits.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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