Medical Customer Service Representative
6 days ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our plasma donation center, you will play a vital role in ensuring the safety and satisfaction of our donors.
Key Responsibilities:
- Screen new and repeat donors to ensure their eligibility to donate
- Take and record donor vital signs and finger stick results
- Use our Donor Information System to prepare donor charts and maintain accurate records
- Coordinate donor compensation and identify opportunities for continuous improvement
- Provide exceptional customer service to our donors, ensuring their comfort and safety throughout the donation process
Requirements:
- High school diploma or equivalent
- Ability to walk and/or stand for the entire work shift
- Will work evenings, weekends, and holidays
- Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
- Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
- Fine motor coordination, depth perception, and ability to hear equipment from a distance
- Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
- 1 or more years minimum experience working in a customer or patient-facing role is helpful
About Us:
BioLife Plasma Services is a leading provider of plasma-based therapies, and we are committed to creating a diverse and inclusive workplace. We offer a competitive compensation package, including a starting hourly wage of $16.00, and a range of benefits, including medical, dental, and vision insurance, a 401(k) plan, and paid time off.
Equal Employment Opportunity:
BioLife Plasma Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment, and where all employees feel valued and respected.
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