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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Representative to join our team at Hertz. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service that exceeds customer expectations and drives customer satisfaction and retention.
Key Responsibilities:
- Provide first contact resolution and handle customer issues in a professional and courteous manner.
- Work closely with employees to understand customer needs and provide guidance, feedback, and coaching to ensure excellent customer service.
- Ensure that all corporate policies and procedures are administered and followed by all staff.
- Collaborate with the management team to analyze NPS results and execute plans to improve guest satisfaction.
Requirements:
- 3+ years of demonstrated experience in customer service, with experience in operations and sales.
- Rental car experience a plus.
- Excellent customer service skills.
- Excellent oral and written communication skills.
- Excellent relationship building and leadership skills.
- Excellent problem-solving and decision-making skills.
Benefits and Perks:
- 40% off any standard Hertz Rental.
- Medical, Dental & Vision plan options.
- Retirement programs, including 401(k) employer matching.
- Paid Parental Leave & Adoption Assistance.
- Employee Assistance Program for employees & family.
- Educational Reimbursement & Discounts.
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more.