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Medical Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our plasma donation center operations, you will play a critical role in ensuring the safety and satisfaction of our donors.
Key Responsibilities- Answer phone calls and greet donors in a professional and courteous manner
- Screen new and repeat donors, taking and recording vital signs and finger stick results
- Use our Donor Information System to prepare donor charts, maintain accurate records, and coordinate donor compensation
- Identify operational opportunities for continuous improvement and initiate changes to center processes using company-approved procedures
- Work a variety of shifts, including weekends and holidays, to ensure excellent customer service and support
- High school diploma or equivalent
- Ability to walk and/or stand for the entire work shift
- Will work evenings, weekends, and holidays
- Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
- Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
- Fine motor coordination, depth perception, and ability to hear equipment from a distance
- Prolonged glove wear required due to potential exposure to bloodborne pathogens (risk level 1)
- 1 or more years minimum experience working in a customer or patient-facing role is helpful
Takeda is a patient-focused company that is transforming patient care through the development of novel specialty pharmaceuticals and best-in-class patient support programs. We are committed to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment.
Benefits- U.S. starting hourly wage: $16.00
- Eligibility for short-term incentives
- Medical, dental, vision insurance
- 401(k) plan and company match
- Short-term and long-term disability coverage
- Basic life insurance
- Tuition reimbursement program
- Paid volunteer time off
- Company holidays
- Well-being benefits
