Healthcare Customer Service Representative
2 weeks ago
The Patient Service Representative is responsible for managing the front desk operations in a healthcare setting. This role involves greeting, guiding, and scheduling patients and visitors effectively.
Key Responsibilities:- Perform a variety of administrative tasks to support physicians and clinic personnel.
- Collect and verify patient and insurance information, ensuring accurate documentation.
- Provide necessary forms for tests and interoffice communications, securing required signatures.
- Input new and existing patient data into the electronic system.
- Handle incoming calls, set appointments, and relay messages for all staff members.
- Monitor and adjust physician schedules as needed.
- Engage in patient care activities related to data entry and patient account management.
- Establish payment plans and manage collections efficiently.
- Address inquiries regarding insurance claims, disability benefits, home health services, medical equipment, surgical procedures, medical records, and patient referrals.
In all interactions with patients, families, visitors, and colleagues, a compassionate, friendly, and professional demeanor is essential. This role may include additional responsibilities as assigned.
Qualifications:Education: High school diploma or equivalent required.
Preferred Experience: At least one year of relevant experience in a medical office setting. New hires must complete Clinic Core Front Desk Training through Clinical Education.
Advanced Patient Service Representative: Current Patient Service Representatives seeking advancement must fulfill both Patient Service Rep and Advanced PR competencies prior to promotion.
What Makes You a Good Fit for Mercy? We value compassion and professionalism, believing that a positive attitude and strong advocacy align with our mission. Our collaborative spirit and willingness to go the extra mile to provide exceptional care are integral to our commitment.
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