Healthcare Customer Service Representative

2 weeks ago


Springfield, Illinois, United States Mercy Full time
Position Overview:

The Patient Service Representative is responsible for managing the front desk operations in a healthcare setting. This role involves greeting, guiding, and scheduling patients and visitors effectively.

Key Responsibilities:
  • Perform a variety of administrative tasks to support physicians and clinic personnel.
  • Collect and verify patient and insurance information, ensuring accurate documentation.
  • Provide necessary forms for tests and interoffice communications, securing required signatures.
  • Input new and existing patient data into the electronic system.
  • Handle incoming calls, set appointments, and relay messages for all staff members.
  • Monitor and adjust physician schedules as needed.
  • Engage in patient care activities related to data entry and patient account management.
  • Establish payment plans and manage collections efficiently.
  • Address inquiries regarding insurance claims, disability benefits, home health services, medical equipment, surgical procedures, medical records, and patient referrals.

In all interactions with patients, families, visitors, and colleagues, a compassionate, friendly, and professional demeanor is essential. This role may include additional responsibilities as assigned.

Qualifications:

Education: High school diploma or equivalent required.

Preferred Experience: At least one year of relevant experience in a medical office setting. New hires must complete Clinic Core Front Desk Training through Clinical Education.

Advanced Patient Service Representative: Current Patient Service Representatives seeking advancement must fulfill both Patient Service Rep and Advanced PR competencies prior to promotion.

What Makes You a Good Fit for Mercy? We value compassion and professionalism, believing that a positive attitude and strong advocacy align with our mission. Our collaborative spirit and willingness to go the extra mile to provide exceptional care are integral to our commitment.



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