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Medical Customer Service Representative

2 months ago

Springfield, Illinois, United States Takeda Pharmaceutical Company Ltd Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our Plasma Center team, you will play a critical role in ensuring the safety and satisfaction of our donors.

Key Responsibilities
  • Answer phones and greet donors in a friendly and professional manner
  • Screen new and repeat donors, taking and recording vital signs and finger stick results
  • Use our Donor Information System to prepare donor charts and maintain accurate records
  • Coordinate donor compensation and identify opportunities for continuous improvement
  • Work a variety of shifts, including evenings, weekends, and holidays
Requirements
  • High school diploma or equivalent
  • Ability to walk and/or stand for the entire work shift
  • Ability to lift up to 5 lbs. and occasional lifting of materials up to 32 lbs.
  • 1 or more years of experience working in a customer or patient-facing role
What We Offer

At Takeda, we are committed to creating a diverse and inclusive workplace that values our employees' contributions. We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan, and paid time off. We also provide opportunities for career growth and development, as well as a collaborative and supportive work environment.

Why Join Us?

At Takeda, we are passionate about improving the lives of patients with rare diseases. We are a patient-focused company that values innovation, quality, and customer service. If you are a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity.